#Dealership shuttle service near me drivers
#Dealership shuttle service near me driver

He runs around like a chicken with his head cut off and then when you have a question it doesn’t get answered – Denice” “Tell your technician to slow down and pay attention to the customer. If you don’t acknowledge your mistakes and pretend that it never happened and the customer finds out, you will be in more trouble. And being able to tell your customers upfront what happened. Fix your mistakes – Mistakes happen all the time but what is important is owing to that mistake.

#Dealership shuttle service near me driver

“From Ken the assistant service manager, the shuttle driver down to the cashier, every one extended me the best courtesy and that’s really important to me” – Leah from David Wilson’s Toyota of Las Vegasģ. Knowing your customer means knowing their names and a bit of information about them, listening to their concern and needs and providing a solution to their problems.

#Dealership shuttle service near me drivers

Shuttle Drivers and Service Advisors hold this critical piece in the process. It’s our innate ability to socialize and get to know people. Yes, right now it might have advanced with the growth of social media but what separates a good service to an excellent service is personalization.

Know your customers – We have come a long way in terms of development, infrastructure, technology, science and one thing hasn’t changed and that is our ability to communicate. Cromwell from Paradise Chevrolet CadillacĢ. “Diego was quick to greet me and had the courtesy shuttle all ready for me” – Mrs. And they would expect that the ride towards their destination is safe and hassle-free. Same goes if the customer is waiting for a shuttle, they should know when they can expect the shuttle to arrive. Otherwise, they might be stuck waiting in a queue or on hold for extremely long time thereby causing more harm than good. You need to set different service levels for the different ways the customers can reach you. The customer might get in touch with your dealership through a call, an email or by chat and whatever form it might be, you have to be able to respond right away. And when there is a problem, customers’ demands an answer right away. Respond as quickly as possible – one of the reasons why people bring their vehicle over to service because it has a problem. Aside from giving customers free rides, there are other ways you can improve your customer loyalty.ġ. While the vehicle is being serviced, customers can choose to get brought to the office, home or anywhere within the dealership’s surrounding area. Shuttle service is being offered as a complimentary service to customers who have a scheduled appointment.